Frequently Asked Questions
Everything you need to know about shopping with Stila Cosmetics.
What is the status of my order?
Once your order has been processed and shipped, you will receive a confirmation email containing your tracking number. You can use this number on our carrier's website to monitor your delivery progress.
Does Stila Cosmetics test on animals?
Stila Cosmetics is committed to being cruelty-free. We do not test our finished products or ingredients on animals, nor do we delegate this task to others.
What is your return policy?
We want you to love your purchase. If you are not completely satisfied, you may return your product within 30 days of purchase for a full refund, provided the item is in its original packaging and gently used.
How do I find the right shade for my skin tone?
We offer a virtual try-on tool on our product pages and detailed shade descriptions. If you need further assistance, our customer service beauty experts are available to provide personalized recommendations via email.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer digital payment options such as PayPal, Apple Pay, and Afterpay for interest-free installments.
Do you offer international shipping?
Currently, we ship to addresses within the United States and select international territories. Please visit our Shipping Policy page for a full list of supported countries and estimated delivery times.